How to reach ReputationRadar

Response times depend on your plan. Free and Starter tier customers receive responses within 48 hours during business hours (Monday–Friday, 9 AM – 6 PM CET) on a best-effort basis. Professional tier customers receive a guaranteed 24-hour response. Agency tier customers are covered by a 12-hour response commitment. Enterprise customers receive a 1-hour response SLA for critical issues, a dedicated Customer Success Manager, and a contractual 99.9% uptime SLA. Response time is measured from ticket submission to the first substantive reply — not to full resolution, which often happens in that first response.

You can submit support tickets through several channels. The quickest route is through your ReputationRadar dashboard under "Help" or "Support" — we automatically include your account details, which helps us respond faster. You can also email support@reputationradar.de directly. Please include as much detail as possible: what you were trying to do, what happened instead, what you expected, and any error messages. Screenshots are always helpful. If you have an active Enterprise contract with a dedicated support contact, use that channel for priority handling.

Yes. Starter and above customers are offered a free onboarding call to help you set up and get the most from the platform. For sales inquiries, use the "Request Demo" button and our team will find a time at your convenience. Professional tier customers have access to monthly check-in calls. Agency customers receive quarterly business reviews. Enterprise customers work with a dedicated account manager for ongoing strategic support. You can also submit the contact form on this page with a preferred time window and we will follow up.

We actively welcome customer input. Submit feature requests through the "Feedback" option in your dashboard, or email feedback@reputationradar.de. Our product team reviews submissions monthly and prioritises based on frequency and strategic alignment. High-demand requests appear on our public roadmap. If you have detailed feedback to share, request a call with our product team — many of our most-valued features started as customer suggestions.

Yes. We guarantee 99.9% uptime (approximately 43 minutes of permitted downtime per month). Enterprise customers have a 99.95% SLA available by contract. This is measured across our infrastructure and excludes scheduled maintenance windows, which are communicated at least 48 hours in advance. If we miss the SLA, Enterprise customers are eligible for service credits. Real-time status, incident history, and maintenance windows are published at status.reputationradar.de.