Terms of Service

Last updated: April 2026

1. Scope and Acceptance of Terms

These Terms of Service (hereinafter "Terms") govern the use of the software-as-a-service platform "ReputationRadar" (hereinafter "Platform"), accessible at reputationradar.de and operated by ReputationRadar GmbH, Musterstraße 1, 10115 Berlin, Germany (hereinafter "Provider").

By registering an account or using the Platform, the user (hereinafter "Customer") agrees to be bound by these Terms. Any conflicting or supplementary terms and conditions of the Customer shall not apply unless the Provider has expressly agreed to them in writing.

These Terms apply to all current and future services provided by the Provider through the Platform, even if not explicitly referenced again.

2. Description of Services

ReputationRadar is a cloud-based SaaS platform for professional reputation management. The Platform provides the following core services:

• Review Monitoring: Tracking and aggregation of customer reviews across more than 15 platforms, including Google, Trustpilot, Yelp, and industry-specific review portals.
• AI-Powered Sentiment Analysis: Automated analysis of customer sentiment and identification of trends in feedback using artificial intelligence.
• AI Response Generation: Creation of individualized response suggestions for customer reviews using artificial intelligence technology.
• Crisis Detection: Early warning system for identifying potential reputation risks and negative review trends before they escalate.
• Competitive Benchmarking: Comparative analysis of online reputation relative to defined competitors within your industry.
• Dashboard and Reporting: Centralized user interface with real-time data, configurable reports, and export functionality.

The exact scope of services depends on the subscription plan selected by the Customer in accordance with the current pricing displayed on the Platform.

3. Account Registration and Responsibilities

3.1 Account Creation

Use of the Platform requires the creation of a user account. During registration, the Customer is obligated to provide truthful, complete, and current information. Legal entities may only be registered by persons authorized to represent them.

3.2 Access Credentials

The Customer is responsible for maintaining the confidentiality of their access credentials and is liable for all activities conducted through their account. The Provider must be notified immediately if there is any suspicion of unauthorized use of the account.

3.3 Multi-User Accounts

Depending on the selected subscription plan, multiple users may be created under a single company account. The account holder bears responsibility for all users added to their account and for the actions of those users on the Platform.

4. Subscription Plans and Pricing

4.1 Free Plan

The Provider may offer the Customer a free plan period. The duration and scope of the trial will be communicated during registration. Upon expiration of the trial, the account will automatically be restricted to the free-tier functionality unless the Customer selects a paid subscription plan.

4.2 Subscription Tiers

ReputationRadar offers tiered subscription plans that differ in terms of feature scope, number of monitored locations and platforms, and available user seats. Current plans and pricing are available on the pricing page of the Platform.

4.3 Billing Periods

Billing is available on a monthly or annual basis. Annual billing includes a discount, the details of which are specified in the respective plan offering. The selected billing period automatically renews for an equivalent period unless the Customer cancels in accordance with the termination provisions set out herein.

5. Payment Terms

5.1 Currency and Invoicing

All prices are quoted in Euros (EUR) and are exclusive of applicable value-added tax (VAT). Invoices are issued electronically and made available to the Customer via email or through the customer account portal.

5.2 Payment Due Date

Invoice amounts are due within 14 days of the invoice date without deduction. Payment may be made by credit card, SEPA direct debit, or bank transfer, depending on the payment method agreed upon.

5.3 Late Payment

In the event of late payment, the Provider is entitled to charge default interest at the statutory rate in accordance with Section 288 of the German Civil Code (BGB). Furthermore, the Provider reserves the right to suspend access to the Platform until all outstanding amounts have been settled in full. The right to claim additional damages remains reserved.

6. Permitted Use and Restrictions

6.1 Intended Use

The Platform may only be used for the purpose of legitimate reputation management. The Customer undertakes to use the Platform in compliance with applicable laws and these Terms.

6.2 Prohibited Activities

The following activities are expressly prohibited:

• Abusive automated data extraction (scraping) beyond the scope required for normal use of the Platform.
• Creating, publishing, or distributing fake or misleading reviews.
• Using the Platform for any unlawful, fraudulent, or unfair purposes.
• Attempting to circumvent, manipulate, or disrupt the Platform's security mechanisms.
• Sharing account access with unauthorized third parties or allowing unauthorized persons to use the account.
• Overloading the Platform through excessive requests or the use of automated scripts without prior written permission.
• Using the Platform to defame, harass, or intimidate any third party.

6.3 Consequences of Violations

In the event of a violation of these provisions, the Provider is entitled to temporarily suspend or permanently terminate the Customer's account. The Provider's right to claim damages remains unaffected.

7. Intellectual Property

7.1 Provider's Rights

All rights to the Platform, including software, source code, design, trademarks, logos, and documentation, remain the exclusive property of the Provider or its licensors. The Customer is granted a simple, non-transferable, and non-sublicensable right to use the Platform for the duration of the contractual relationship.

7.2 Customer's Rights to Their Data

The Customer retains all rights to the content and data they enter or upload to the Platform. The Provider receives a limited license to use such data solely for the purpose of providing the contractually agreed services.

7.3 Aggregated Data

The Provider is entitled to use anonymized and aggregated usage data for the purpose of improving and further developing the Platform, as well as for statistical analysis, provided that no conclusions can be drawn about individual Customers.

8. AI-Generated Content Disclaimer

The Platform uses artificial intelligence to generate response suggestions, sentiment analyses, and other content. The following conditions apply to all AI-generated content:

• AI-generated responses are to be understood as suggestions only and do not constitute binding recommendations from the Provider.
• The Customer is required to independently review, adapt, and verify all AI-generated content for accuracy, appropriateness, and legal compliance before publication.
• The Provider makes no warranty regarding the accuracy, completeness, or fitness of AI-generated content for any particular purpose.
• Responsibility for the publication of any content, including content based on AI suggestions, lies solely with the Customer.

9. Data Protection

The protection of personal data is of paramount importance to the Provider. For detailed information on the collection, processing, and use of personal data, as well as the rights of data subjects, please refer to our Privacy Policy.

Where the Provider processes personal data on behalf of the Customer, a data processing agreement in accordance with Article 28 of the General Data Protection Regulation (GDPR) will be concluded. The Provider ensures compliance with all applicable data protection requirements.

10. Availability and Service Level

10.1 Uptime Target

The Provider targets a Platform availability of 99.9% on an annual average basis, measured at the internet handover point. Scheduled maintenance is conducted outside of standard business hours whenever possible and will be announced in advance.

10.2 Third-Party Platforms

The availability and functionality of connected third-party platforms (e.g., Google, Trustpilot, Yelp) is beyond the Provider's control. The Provider assumes no responsibility for the accessibility, data quality, or API compatibility of these external services.

10.3 Force Majeure

Service interruptions caused by force majeure, strikes, government orders, or other circumstances beyond the Provider's control do not constitute a breach of contract and do not give rise to any claims for damages.

11. Limitation of Liability

11.1 General

The Provider shall have unlimited liability for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty by the Provider, as well as for damages caused by intentional or grossly negligent conduct.

11.2 Limitation for Slight Negligence

In cases of slightly negligent breach of material contractual obligations (cardinal obligations), the Provider's liability is limited to the foreseeable, contract-typical damages. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance the Customer may regularly rely.

11.3 Liability Cap

The Provider's total aggregate liability for all claims arising in connection with the contract shall be limited to the fees paid by the Customer during the twelve-month period preceding the event giving rise to the claim.

11.4 Exclusion of Indirect Damages

To the extent permitted by law, liability for indirect damages, lost profits, data loss, or damages arising from business interruption is excluded.

12. Termination and Cancellation

12.1 Term

The contract commences upon registration and acceptance of these Terms. For paid subscription plans, the minimum term corresponds to the selected billing period (monthly or annual).

12.2 Ordinary Termination

For monthly billing, the contract may be terminated at any time with 30 days' notice effective at the end of the current billing period. For annual billing, termination is possible with 30 days' notice effective at the end of the annual term. Cancellation may be submitted through the account settings on the Platform or by email to support@reputationradar.de.

12.3 Extraordinary Termination

Both parties reserve the right to extraordinary termination for good cause. Good cause for the Provider exists in particular if the Customer materially breaches these Terms or is more than 30 days in arrears with payment despite a formal reminder.

12.4 Data After Contract Termination

Following termination of the contract, the Provider will make the Customer's data available for export for a period of 30 days. After this period, the data will be irreversibly deleted, unless statutory retention obligations apply.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of international private law.

If the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be Berlin, Germany.

14. Severability

Should any provision of these Terms be or become invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the economic purpose of the invalid or unenforceable provision. The same applies to any gaps in these Terms.

15. Changes to Terms

The Provider reserves the right to amend these Terms at any time with effect for the future. The Customer will be informed of material changes at least 30 days prior to their effective date by email or through a notification on the Platform.

If the Customer does not object to the amended Terms within 30 days of receiving the change notification, the amended Terms shall be deemed accepted. The Provider will specifically inform the Customer in the change notification of the significance of the 30-day period and the consequences of not objecting.

16. Contact Information

For questions regarding these Terms or the Platform, please contact: