Your ReputationRadar questions answered

ReputationRadar is an AI-powered reputation management platform that automatically monitors your business presence across 50+ review platforms, social networks, and mention sources. Advanced natural language processing understands customer sentiment, flags urgent issues, and drafts professional responses tailored to your brand voice. The result: customers using ReputationRadar gain 53 % more reviews and respond to critical feedback before it escalates. Everything runs in one easy-to-use dashboard — like a dedicated reputation team working around the clock. Explore all capabilities on our <a href="/en/features" class="text-blue-600 hover:underline">features page</a>.

Signing up takes less than 2 minutes. Visit our <a href="/en" class="text-blue-600 hover:underline">homepage</a>, click "Start Free Plan", and create an account with a business email address. No credit card is required for the free plan. Once your account is created, our onboarding wizard guides you through connecting your review sources — Google, Trustpilot, Facebook, and any industry-specific directories you rely on. Most customers are monitoring their reputation and seeing actionable insights within their first hour.

Basic setup takes 5–15 minutes depending on how many locations and social accounts you have. You connect your business listings via OAuth or API key — no technical expertise required. For more advanced configuration, such as custom keywords, team permissions, or CRM integrations, plan for 30–60 minutes. Our setup wizard walks you through each step, and support is available if you get stuck. For background on best practices, visit our <a href="/en/online-reputation-management" class="text-blue-600 hover:underline">online reputation management guide</a>.

The free tier includes comprehensive monitoring across all major platforms, access to your reputation dashboard, sentiment analysis on all reviews, up to 10 weekly alert emails, basic reporting, and up to 2 team members. You can manually draft and post responses. This is ideal for getting started and understanding your reputation landscape. The main limitations are no AI-powered response suggestions, no advanced analytics, and no API access. You can upgrade at any time — see all plans on the <a href="/en/pricing" class="text-blue-600 hover:underline">pricing page</a>.

ReputationRadar monitors all major review and mention platforms including Google Reviews, Facebook, TripAdvisor, Yelp, Apple Maps, Trustpilot, Instagram, X (Twitter), LinkedIn, Reddit, and 40+ others depending on your industry. Our system automatically detects mentions of your business name, common variations, and custom keywords across the entire web. You can also add custom sources and set up competitor monitoring. If a customer is talking about your business online, ReputationRadar will find it.

ReputationRadar uses advanced natural language processing to understand the emotional tone and meaning behind customer feedback. Our models don't just scan for positive or negative keywords — they understand context, irony, and nuance. A statement like "I hate how expensive this is but I can't live without it" correctly registers as mixed sentiment rather than negative. We analyse the review text, your responses, engagement metrics, and customer interaction history to produce nuanced sentiment scores. 93 % of critical mentions are identified before they escalate into a reputation crisis.

Our AI response suggestions are professional, empathetic, and personalised to your business. The system analyses the specific feedback, determines sentiment and the underlying issue, considers your brand voice, and generates a context-appropriate draft. Customers report that the suggestions save 70–80 % of the time normally spent writing responses, while improving consistency and quality. We always recommend a brief human review before posting so you can personalise further if needed. Learn more on our <a href='/en/features' class='text-blue-600 hover:underline'>features page</a>.

Brand voice training lets you teach ReputationRadar your unique communication style. Provide example responses you have written previously, specify tone preferences (formal or casual, detailed or concise), share brand guidelines, and highlight industry-specific terminology. Our AI learns from these examples and applies your brand voice to all generated suggestions — so drafts feel authentically yours rather than generic. The more examples you provide, the more accurately the AI matches your style. You can refine voice settings at any time as your brand evolves.

Yes. ReputationRadar supports review monitoring and sentiment analysis across 50+ languages, including English, German, French, Spanish, Turkish, Polish, Japanese, Arabic, Portuguese, and Russian. Our AI automatically detects the language of each review and analyses sentiment accurately regardless of language. Response suggestions can be generated in your chosen language. Translation features help your team understand feedback written in languages outside their expertise — making ReputationRadar ideal for businesses with international presence or diverse customer bases.

ReputationRadar integrates leading AI providers including OpenAI (GPT-4o), Anthropic (Claude), and Google (Gemini). Different models are used for different tasks — some excel at sentiment analysis, others at generating natural responses, others at trend analysis. You can choose your preferred provider in your settings. This multi-vendor approach ensures you always have the best tool for each job and protects you from single-provider dependency. Enterprise customers can configure custom model deployments or run models on their own infrastructure.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. API communications, dashboard access, and data transfers between our systems are fully encrypted. Customer review data, API credentials, and personally identifiable information are encrypted separately. Encryption keys are managed securely and rotated regularly. Database-level encryption adds a further layer of protection. Our staff cannot access customer data without explicit authorisation and full audit logging.

Yes. ReputationRadar is fully GDPR compliant. We process personal data only with customer consent, respect all data subject rights (access, deletion, correction, portability), and maintain detailed data processing agreements. You can request a copy of your data at any time, and we will provide it within 30 days in a standard format. We support right-to-deletion requests and will purge data as requested. EU customer data is stored by default in EU data centres (Frankfurt) for GDPR compliance. We conduct regular GDPR audits and follow DPO-approved practices.

Credentials are encrypted at rest and in transit, stored separately from operational data, and never logged or accessible by staff. When you connect review platforms such as Google or Yelp, we use OAuth wherever possible — we never handle your password. For platforms requiring API keys, they are encrypted with customer-specific keys and stored in a dedicated vault. Credentials are refreshed automatically and rotated periodically. If a credential is compromised, you can revoke it instantly from your settings. We also monitor for unauthorised access attempts and alert you to suspicious activity.

By default, EU customers — including all German customers — have their data stored in EU data centres in Frankfurt (EU-Central-1). US customers use US-East-1 (Virginia). All data centres hold Type II certification. You can specify your preferred region during onboarding. Enterprise customers can opt for private database instances or self-hosted deployment for complete data control. Backups are always stored in the same region as primary data to ensure data-residency compliance.

Yes. ReputationRadar is Type II certified. Our systems, security practices, and data-handling procedures have been independently audited and verified against the highest industry standards for security, availability, processing integrity, confidentiality, and privacy. We maintain continuous compliance and undergo regular audits. You can request a copy of our audit report for your own compliance documentation. The audit covers infrastructure, API security, access controls, encryption, and incident response procedures.

ReputationRadar offers comprehensive white-label options for agencies serving multiple clients. Your agency branding — logo, colours, custom domain — replaces ReputationRadar branding across dashboards, email templates, and reports. Multi-tenant architecture lets you manage hundreds or thousands of client accounts from a single console. Clients never see ReputationRadar branding anywhere, giving your agency complete ownership of the client experience. White-label is available from Professional tier upwards, with agency-specific pricing tiers offering significant discounts based on client volume. See details on the <a href="/en/pricing" class="text-blue-600 hover:underline">pricing page</a>.

Sub-accounts let you create and manage separate accounts for each of your clients, all from your central agency console. Depending on your plan, you can create up to 100 sub-accounts, delegate management to team members, set per-sub-account permissions, and manage billing centrally. Clients can access their own dashboards directly if you choose, or you can manage everything through your agency portal. Sub-account data is completely isolated — no client ever sees another client's data. Consolidated reporting gives you agency-wide metrics at a glance.

ReputationRadar includes agency-specific team and permission management. Assign team members to specific clients or client groups. Permissions are granular: some members may only post responses, others manage alerts and reporting, others have full account access. Audit logs record who did what and when — essential for compliance and client accountability. Role-based access control (RBAC) ensures team members see only what they need for their role.

Yes. From 10 client accounts, we offer tiered discounts starting at 20 % and scaling to 40 % off standard pricing depending on volume. For 100+ accounts, contact our enterprise sales team for custom volume pricing. Billing consolidates all sub-accounts into a single invoice with a detailed per-client breakdown. Annual prepayment provides additional savings. Agency pricing details are on the <a href="/en/pricing" class="text-blue-600 hover:underline">pricing page</a>.

Yes. This is our standard agency model. White-label the entire platform, add your branding, and resell under your own name. You manage client relationships, support, and billing; we handle the technology. You set your own prices and keep the margin. Clients are never aware they are using ReputationRadar under the hood. We provide comprehensive documentation, training, and back-end support for technical escalations. Reach us via the <a href="/en/contact" class="text-blue-600 hover:underline">contact page</a> to get started.